.requests-page{padding-bottom:34px}.requests-wrap{max-width:1180px;margin:0 auto;padding:28px 24px}.requests-hero{display:flex;align-items:center;justify-content:space-between;gap:24px;padding:26px 28px;border:1px solid #f0e0d5;border-radius:22px;background:linear-gradient(135deg,#fff7f1 0%,#fff 68%);box-shadow:0 14px 36px rgba(15,23,42,.05)}
.requests-kicker{display:block;margin-bottom:5px;color:#d95d19;font-size:.68rem;font-weight:800;letter-spacing:.12em;text-transform:uppercase}.requests-hero h1{margin:0;color:#172033;font-size:1.65rem;font-weight:800;letter-spacing:-.025em}.requests-hero p{margin:7px 0 0;color:#6f7b8f;font-size:.88rem}.requests-new{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;padding:0 17px;border-radius:12px;background:linear-gradient(135deg,#d94e08,#ff762b);box-shadow:0 10px 22px rgba(218,78,8,.18);color:#fff;font-size:.8rem;font-weight:800;text-decoration:none;white-space:nowrap}.requests-new:hover{color:#fff}
.requests-summary{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin:18px 0}.requests-summary article{display:flex;align-items:center;gap:13px;padding:16px 18px;border:1px solid #e5eaf2;border-radius:16px;background:#fff;box-shadow:0 7px 20px rgba(15,23,42,.035)}.summary-icon{width:40px;height:40px;display:grid;place-items:center;border-radius:12px;font-size:1rem}.summary-icon.all{background:#edf2ff;color:#4758c9}.summary-icon.waiting{background:#fff4de;color:#c67713}.summary-icon.answered{background:#e9f9ef;color:#16834c}.requests-summary small{display:block;color:#7b8798;font-size:.7rem;font-weight:700}.requests-summary strong{display:block;margin-top:1px;color:#202b3e;font-size:1.2rem;font-weight:800}
.requests-toolbar{display:flex;justify-content:space-between;align-items:center;gap:16px;margin:22px 0 14px}.requests-status-tabs{display:flex;gap:5px;padding:4px;border:1px solid #e5eaf2;border-radius:13px;background:#fff;overflow:auto}.requests-status-tabs button{border:0;border-radius:9px;background:transparent;color:#6e798c;padding:8px 13px;font-size:.75rem;font-weight:800;white-space:nowrap}.requests-status-tabs button.active{background:#202c42;color:#fff;box-shadow:0 5px 12px rgba(15,23,42,.15)}.requests-scope{width:auto;min-width:205px;border-color:#e1e7ef;border-radius:11px;font-size:.78rem}
.request-list{display:grid;gap:11px}.request-card{overflow:hidden;border:1px solid #e4e9f1;border-radius:17px;background:#fff;box-shadow:0 6px 19px rgba(15,23,42,.035);transition:border-color .18s,box-shadow .18s}.request-card:hover,.request-card.expanded{border-color:#ead1c1;box-shadow:0 12px 30px rgba(15,23,42,.07)}.request-card.has-new-reply{border-left:4px solid #f47b20}.request-card-summary{width:100%;display:grid;grid-template-columns:20px minmax(0,1fr) auto;gap:13px;align-items:center;padding:17px 19px;border:0;background:#fff;text-align:left}.route-rail{height:47px;display:flex;flex-direction:column;align-items:center}.route-rail i{width:8px;height:8px;border:2px solid #f47b20;border-radius:50%}.route-rail i:last-child{border-color:#25334a}.route-rail b{width:1px;flex:1;background:#d9dee7}.request-card-main{min-width:0}.request-card-overline{display:flex;align-items:center;gap:8px;color:#8792a4;font-size:.65rem;font-weight:800;letter-spacing:.06em;text-transform:uppercase}.request-card-overline em{padding:3px 7px;border-radius:999px;background:#fff0e5;color:#d95d19;font-size:.58rem;font-style:normal}.request-card-route{display:block;margin:5px 0 7px;overflow:hidden;color:#202b3e;font-size:.9rem;font-weight:800;text-overflow:ellipsis;white-space:nowrap}.request-card-route i{margin:0 6px;color:#e36b29;font-size:.75rem}.request-card-meta{display:flex;gap:14px;flex-wrap:wrap;color:#6e7b8f;font-size:.72rem}.request-card-meta>span{display:inline-flex;align-items:center;gap:5px}.request-card-side{display:grid;justify-items:end;gap:5px;min-width:135px}.request-card-side>small{color:#929bab;font-size:.65rem}.card-chevron{color:#8b95a6;transition:transform .18s}.request-card.expanded .card-chevron{transform:rotate(180deg)}
.request-status{display:inline-flex;align-items:center;gap:6px;padding:5px 9px;border-radius:999px;font-size:.66rem;font-weight:800}.request-status i{font-size:.68rem}.status-new{background:#e8f1ff;color:#295ba7}.status-reviewing,.status-quoted{background:#fff3d8;color:#9b6717}.status-answered{background:#e5f8ec;color:#197348}.status-closed{background:#edf0f4;color:#566174}.status-cancelled{background:#feecec;color:#a93434}
.request-detail{padding:0 20px 20px 52px;background:linear-gradient(180deg,#fff,#fbfcfe)}.request-conversation{display:grid;grid-template-columns:1fr 1fr;gap:16px;padding-top:17px;border-top:1px solid #edf0f5}.conversation-label{display:flex;align-items:center;gap:7px;margin-bottom:8px;color:#64748b;font-size:.7rem;font-weight:800;text-transform:uppercase;letter-spacing:.05em}.conversation-label.answer{color:#b45622}.conversation-message{min-height:75px;padding:14px 15px;border-radius:13px;font-size:.79rem;line-height:1.65}.conversation-message.customer{background:#f3f6fa;color:#3b4659}.conversation-message.operation{border:1px solid #f3d3bf;background:#fff7f1;color:#3b4659}.conversation-message.operation a{color:#d75b19}.answer-meta{margin-top:7px;color:#8a94a5;font-size:.66rem}.waiting-message{display:flex;align-items:flex-start;gap:11px;padding:15px;border:1px dashed #e4cda9;border-radius:13px;background:#fffbf3;color:#7b643d}.waiting-message>i{font-size:1.1rem}.waiting-message strong{font-size:.78rem}.waiting-message p{margin:3px 0 0;font-size:.7rem;line-height:1.5}.detail-loading{padding:18px;color:#798497;font-size:.75rem}
.requests-empty{text-align:center;padding:46px 20px;border:1px solid #e5eaf2;border-radius:17px;background:#fff;color:#748095}.requests-empty>span{width:48px;height:48px;display:grid;place-items:center;margin:0 auto 12px;border-radius:15px;background:#fff2e9;color:#db621e;font-size:1.2rem}.requests-empty h2{margin:0;color:#344054;font-size:.95rem;font-weight:800}.requests-empty p{margin:6px 0 0;font-size:.76rem}.requests-pager{display:flex;justify-content:center;align-items:center;gap:14px;margin-top:19px;color:#6f7b8e;font-size:.75rem}.pager-button{display:inline-flex;align-items:center;gap:6px;border:1px solid #dfe5ed;border-radius:10px;background:#fff;color:#4c596e;padding:8px 12px;font-size:.72rem;font-weight:800}.pager-button:disabled{opacity:.42}
@media(max-width:760px){.requests-wrap{padding:20px 15px}.requests-hero{align-items:flex-start;flex-direction:column;padding:21px}.requests-new{width:100%}.requests-summary{grid-template-columns:1fr}.requests-summary article{padding:13px 15px}.requests-toolbar{align-items:stretch;flex-direction:column}.requests-status-tabs{width:100%}.requests-scope{width:100%}.request-card-summary{grid-template-columns:17px minmax(0,1fr);padding:15px}.request-card-side{grid-column:2;display:flex;align-items:center;justify-content:space-between;width:100%;min-width:0}.request-detail{padding:0 15px 15px 43px}.request-conversation{grid-template-columns:1fr}.request-card-meta span:nth-child(3){display:none}}